Love @ First Click

Ivan Trajkovskit, Head of Customer Experience, The Catch Group runs a keynote for our audience at this years CXO Leaders Melbourne Summit around the very engaging topic on “Love @ First Click”

Ivan discussed to our audience the challenges and changes Cath Group have made to make it one of the leading online retailers in the Australian Marketplace.

In an era where customers are becoming more demanding, Ivan shared the Catch Group story of change which included the Customer Integration strategy, The change management process, Technology and were it fits, Developing a mission and what their customers told them.

Ivan is an accomplished Contact Centre and Multi-Channel Leader with extensive experience in building and leading high performing teams across Retail and Business sectors.

A passionate and driven individual that partners with people and organisations who leads energetically with Humility, Authenticity and Social Intelligence.

Channel Management expertise: Inbound, Outbound (Inside Sales), Email, Digital, Chat, Customer Service, Sales Development, Account Management, Digital Integration, Cultural Development, Employee Engagement, Operational Improvements, Change Management, Strategy and Planning, Recruitment, Coaching & Training.