Is using AI in the insurance industry ethical?

During his session, Simon Reiter, Head of Business Transformation & Technology at Defence Health, answered the question: Is using AI in the insurance industry ethical?

We all understand that AI brings many benefits with automating manual tasks, Health Insurers are under pressure to reduce our operational costs to drive affordability for Australians. To do this, we are exploring where emerging technology can help, particularly AI and examining the ethical questions this raises when we look at taking away decision making away from humans and hand them over to a computer.

Operating at the CIO level and reporting directly to the COO. Responsible for leading the organistions Business Transformation & technology functions from a strategic level. With a strong focus on innovation to support organisational growth and efficiencies through the adoption of industry best practice technologies that enhance our members engagement and customer experience.