Digital or Die: Embracing Change to Succeed – Roy Joseph Roberto

Roy Joseph Roberto, Assistant Vice President for Digital Transformation, UnionBank of The Philippine

In 1994, Bill Gates said “banking is necessary, banks are not.” His statement is now making more sense to financial institutions given how COVID-19 forced them to accelerate their digital transformation initiatives, using data science and AI to automate processes and improve efficiency, personalize customer experience, and promote inclusive prosperity.

Roy outlined how in order for banks and fintechs to succeed in the world’s evolving financial landscape they must embrace. Alternatively, they would become obsolete.