Kirat Khara, Head of eCommerce, Lenovo
JP Tucker, Co-Founder, HelloDrinks Liquor Marketplace
Shyana Grenier, New Business Lead, E-Commerce, Goodman Fielder
Nirmani Amerasingehe, Director Customer Satisfaction Pacific Zone, CX & Global Supply Chain, Schneider Electric
In times of crisis, what to do and how to “Lead with agility “.
Very interesting and energetic discussion here covering the following:
- As an eCommerce leader, what have proved to be your steepest learning curves since the beginning of the pandemic?
- Have you implemented any innovative strategies to overcome workforce shortages and supply chain disruption?
- How do you keep your brand at the leading edge of customer expectations?
- What are the pros and cons of different channels to help drive brand and conversion with your target audience?
- How do you satisfy evolving customer expectations in a climate of disruption and continuous uncertainty?
- Can you balance being an inspirational and empathetic leader whilst continuing to push on performance?