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Newsletter

 

Leading with agility in times of crisis – Panel discussion

Panellists:

Kirat Khara, Head of eCommerce, Lenovo
JP Tucker, Co-Founder, HelloDrinks Liquor Marketplace
Shyana Grenier, New Business Lead, E-Commerce, Goodman Fielder

Moderator:

Nirmani Amerasingehe, Director Customer Satisfaction Pacific Zone, CX & Global Supply Chain, Schneider Electric

 

In times of crisis, what to do and how to “Lead with agility “.
Very interesting and energetic discussion here covering the following:

  • As an eCommerce leader, what have proved to be your steepest learning curves since the beginning of the pandemic?
  • Have you implemented any innovative strategies to overcome workforce shortages and supply chain disruption?
  • How do you keep your brand at the leading edge of customer expectations?
  • What are the pros and cons of different channels to help drive brand and conversion with your target audience?
  • How do you satisfy evolving customer expectations in a climate of disruption and continuous uncertainty?
  • Can you balance being an inspirational and empathetic leader whilst continuing to push on performance?