Leading with agility in times of crisis – Panel discussion


    Kirat Khara, Head of eCommerce, Lenovo
    JP Tucker, Co-Founder, HelloDrinks Liquor Marketplace
    Shyana Grenier, New Business Lead, E-Commerce, Goodman Fielder


    Nirmani Amerasingehe, Director Customer Satisfaction Pacific Zone, CX & Global Supply Chain, Schneider Electric


    In times of crisis, what to do and how to “Lead with agility “.
    Very interesting and energetic discussion here covering the following:

    • As an eCommerce leader, what have proved to be your steepest learning curves since the beginning of the pandemic?
    • Have you implemented any innovative strategies to overcome workforce shortages and supply chain disruption?
    • How do you keep your brand at the leading edge of customer expectations?
    • What are the pros and cons of different channels to help drive brand and conversion with your target audience?
    • How do you satisfy evolving customer expectations in a climate of disruption and continuous uncertainty?
    • Can you balance being an inspirational and empathetic leader whilst continuing to push on performance?