Leading with agility in times of crisis – Panel discussion

Panellists:

Kirat Khara, Head of eCommerce, Lenovo

JP Tucker, Co-Founder, HelloDrinks Liquor Marketplace

Shyana Grenier, New Business Lead, E-Commerce, Goodman Fielder

Moderator:

Nirmani Amerasingehe, Director Customer Satisfaction Pacific Zone, CX & Global Supply Chain, Schneider Electric

In times of crisis, what to do and how to “Lead with agility “.
Very interesting and energetic discussion here covering the following:

• As an eCommerce leader, what have proved to be your steepest learning curves since the beginning of the pandemic?
• Have you implemented any innovative strategies to overcome workforce shortages and supply chain disruption?
• How do you keep your brand at the leading edge of customer expectations?
• What are the pros and cons of different channels to help drive brand and conversion with your target audience?
• How do you satisfy evolving customer expectations in a climate of disruption and continuous uncertainty?
• Can you balance being an inspirational and empathetic leader whilst continuing to push on performance?