Conversational AI – for a next generation bot experience – Clinton Alver

Clinton Alver, Conversational CX specialist, LivePerson

In an environment where more consumers are engaging digitally, brands need personalized AI-based chatbots that can better understand consumers’ intentions and address inquiries quickly.

This session discussed the follwoing:

• Can bots really deliver exceptional CX without compromising on personalisation or scalability?
• What are the common mistakes to avoid when launching bot technology, and the quick wins to get you started with AI?
• What holds brands when taking the leap with automation and AI tech like proactive messaging and virtual assistants?
• How can next gen bots deliver a more humanised digital experience that optimises operational efficiency and opens new revenue streams?