BP’s Digital Transformation Journey: Preparing Ourselves for the Next Generation

Kurt Bergmans, Head of Global IT Service Operations, BP PLC


Our industry is changing faster than at any time in our lifetime. New digital business models are the principal reason why over half of the names of companies on the Fortune 500 have disappeared since the year 2000; and yet, we are only at the beginning of the “Fourth Industrial Revolution”. Successful companies recognise the opportunity to do things differently.

In this case study Kurt shared Vision 2020, which defines the identity, purpose and ambition of BP’s global IT organisation to modernise IT and be at the heart of BP’s Digital Transformation.

“We are currently on a journey to transform our processes, tools and most importantly our people to stay relevant and become more agile in an environment where change is constant and predictability a thing of the past.”



• Senior executive with over 20 years in international IT management, with roles ranging from COO to global programme director and currently Head of global IT Service Operations at BP.
• Successful track record in managing global clients with a revenue of over €80 million annually
• Vast experience in service delivery, service management and service improvement for large international companies/multinationals
• Excellent client relationship skills with a good understanding of client needs and ability to translate these needs into solutions
• Proven people management skills with a focus on team building and motivating employees
• Excellent vendor and partner management skills
• Strong focus on building and managing cross-geographic and cross-cultural teams and programs
• Proven track record in reducing costs of running international programs as well as increasing program revenues
• In-depth knowledge of budgeting, pricing, planning, implementing and managing remote and onsite IT services for MNCs
• Vast experience in managing multi-million euro IT contracts for international clients including Shell, ExxonMobil, Baker Hughes, Merck, Malaysia Airlines, Deutsche Bank, Barclays, Credit Suisse, Johnson &Johnson, BASF, and Dell.