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Newsletter

 

Accelerating your digital momentum – Malcolm Koh

Malcolm Koh, Global Director, Customer Experience, Zendesk

 

WhatsApp Image 2022 05 19 at 11.14.00 AM

Participants learned in this session about:

– Enabling lasting business transformation and instiling a digital-first culture
– Using insights to influence key stakeholders
– Turning customer experience into a value driver, and how other companies are doing this
– Building a hybrid CX program that’s digital first, and human where it matters

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