Accelerating your digital momentum – Malcolm Koh

    Malcolm Koh, Global Director, Customer Experience, Zendesk


    Participants learned in this session about:

    – Enabling lasting business transformation and instiling a digital-first culture
    – Using insights to influence key stakeholders
    – Turning customer experience into a value driver, and how other companies are doing this
    – Building a hybrid CX program that’s digital first, and human where it matters