Deriving More Value Through Better Customer Experiences

23rd November 2021, Australia

Virtual Event Series

Hosted By

HCL Software

Date: Tuesday, 23rd November 2021

Time: 10am – 11am (AEDT)




Synopsis and overview of the session

To remain competitive, organizations must deliver on the expectation of excellence across all digital interactions.

The new normal has lit a fuse with consumers and employees alike who are demanding digital engagement to take action and establish trust at scale.

Focus Network, in partnership with HCL Software, will host a robust discussion on how to derive more value through better customer experiences.
In this executive roundtable with CXOs across Australia and New Zealand, we plan to discuss topics such as how to improve productivity for those who create digital experiences in marketing, how to enable faster and easier development of engaging digital content experiences and how to generate more revenue by providing personalized real-time information.

Experience is what happens to you, Engagement is a Choice!


John Menagh - HCL Software

John Menagh, Digital Experience Senior Practitioner, APAC, HCL Software


Louis Nonis HCL Software Headshot

Louis Nonis, Head of Digital Experience GTM, HCL Software (Asia Pacific & Japan)



Andrew Milroy

Andrew Milroy, Founder, Veqtor8

Andrew Milroy is the founder of Veqtor8, a digital risk advisory firm, based in Singapore. His work involves empowering organisations to manage risk more effectively.

He is a well-known technology thought leader and speaker in the APAC region. Since moving to Singapore in 2011, he has held regional leadership roles with Frost & Sullivan, IDC, Nelson-Hall and Ovum (now Omdia). These roles have also given him the opportunity to live and work in the United States, the United Kingdom and Australia.

He has been providing advisory services relating to cybersecurity for over 20 years. In his 10 years at Frost & Sullivan, Andrew grew the technology business into one of APAC’s leading sources of cybersecurity research and consulting services. Andrew works closely with leading buyers and vendors of cybersecurity products and services. Andrew is frequently invited to speak, chair and moderate at major technology events. He is also widely quoted in the press and often appears on broadcast media, including BBC, CNBC, Bloomberg and Channel News Asia.

About HCL Software

HCL Software is a division of HCL Technologies (HCL) that operates its primary software business. It develops, markets, sells, and supports over 20 product families in the areas of DevSecOps, Automation, Digital Solutions, Data Management, Marketing and Commerce, and Mainframes.

HCL Software has offices and labs around the world to serve thousands of customers.

Its mission is to drive ultimate customer success with their IT investments through relentless innovation of its products.


Agenda at a glance

3:30 pm – 4:00 pm – Registration & networking

4.00 pm – 4.05pm – Welcome address

4.05 pm – 5.15pm – 3 course lunch served4.05 pm – 4.45pm – Embracing disruption in the financial services industry: A Privacy versus Security conundrum – Amanda Chan, BlackBerry

4.45 pm – 5.15pm – Demo

5.15pm – 5.45pm – Discussion

5.45 pm – 6pm – Closing remarks

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