Interview with Steve Ng, Lead for Digital Platform Operations, Mediacorp

Steve Ng is the Lead for Digital Platform Operations (Digital Group) in Mediacorp, with a keen interest and vision in adopting new technologies and solutions to improving the work environment. In Mediacorp’s Digital Transformation journey, Steve is instrumental in upgrading its cybersecurity using Artificial Intelligence (AI) and Machine Learning (ML), behavioral and pattern recognition with the intent to quickly identify, isolate and neutralize threats. Steve is also leading the Blockchain initiative in Mediacorp, developing use cases and applications, and building up the blockchain technology ecosystem to enhancing customer experience, corporate governance, and streamlining business systems.

1) What do you feel are the biggest challenges IT leaders are currently faced with within their business?

Cybersecurity threats, unknowns in their environment, and widening skill gaps are three of the key challenges faced in my opinion.

Cybersecurity threats landscape is continuously evolving, getting more sophisticated in design and our reaction time is shortening. All these factors combined caused IT leaders to scramble for quick fixes and reprioritise IT budget on the fly.

Acquiring cybersecurity talents with relevant skills and experience is also another challenging task. Most of the time, candidates do not have the necessary skills and credentials, as well as sufficient work experience to be competent on the job. Besides hiring, we are also upgrading our own people’s skill set with a long-term approach.

2) As an IT leader, what do you feel businesses continue to get wrong when it comes to their IT strategy?

Generally, the lack of strategy and execution of plans due to pressure to fire fight any immediate issues aka knee-jerk reactions. We may be solving urgent issues but may not be the important and strategic tasks.

Resource planning is another factor, with a mid-term strategic plan, IT leaders need to identify the skill gaps, develop existing staff to take on new roles, and identify new partners to supplement the team.

3) What are the latest trends and behaviours you predict will be surfacing on the market over the coming 12 months?

Doing more with less is the common theme here. Business and IT leaders need to identify and acquire new solutions and skills for their organisation to better manage the dynamic global environment.

Knowing your data is another important trend. Having visibility and insights into our systems and operational environment can give us early warning signs of stress and potential issues. Big data, artificial intelligence and machine learning are critical platforms to help us achieve the goal of spotting the potential issues amongst the ocean of data.

4) What is the best piece of advice you have received within your job over the years?

Build a strategic vision, communicate the plans, develop the people and partner ecosystems to support the execution. This is a collection of advice from many wise mentors in my career, each adding a layer of wisdom to my thought processes, people management skills and foresight.

5) What is one key takeaway you hope our IT audience leaves with after hearing your presentation on site?

Collaboration is the key ingredient to successful outcomes. Learn from other people’s experience and journey, identify how to improve your own journey, and collaborate.

Inteview with Wandera

Who are Wandera and what do they do?

Wandera’s pioneering web gateway for mobile provides organizations with Enterprise Mobile Security and Data Management. A recognized leader in the space, Wandera’s security solution includes Mobile Threat Defense, designed to identify vulnerabilities and protect devices from targeted mobile attacks. Powerful Content Filtering features extend this protection by allowing organizations to manage unapproved device usage and reduce data exposures on a proactive basis.

Wandera’s technology is powered by MI:RIAM, a proprietary intelligence engine that detects and prevents zero-hour attacks by applying machine learning to the industry’s largest and most varied real-time mobile data set.

What do Wandera see as some of the key challenges facing senior IT executives within their space?  

Mobility within the enterprise has exploded. What started as a consumer technology quickly spread into businesses allowing employees to work in a more agile and flexible way. This fast-paced change however has left IT scrambling to keep up. Mobile devices are not only used in a different way to more traditional laptops and desktops, often including personal apps and accounts on one device. They are also more likely to be used outside of the corporate walls and have the ability to access many disparate networks. This makes managing and securing mobile devices a lot more difficult.

As yet, companies have not invested in mobile security solutions in the same way they have in their traditional infrastructure. Many companies have started by using mobile device management solutions (MDM) which allows for fast deployment of business apps, the ability to block unwanted apps and also wipe devices remotely if there is a security risk detected. However, without visibility into what data is going in and out of the device, it is impossible to tell if a mobile is infected with malware, if someone has clicked on a phishing link, if apps are leaking data, and the list continues.

Not only this, hackers are wise to the fact that corporate mobile devices are often the weak link in a company’s infrastructure, and exploit this weakness through targeted campaigns. Phishing is the number one threat to mobile, backed by research from Google, Black Hat and US Homeland Security, and last year research showed that 76% of businesses suffered a phishing attack. Furthermore, users are 3x more likely to click on a phishing link on a mobile device than on desktop.

The proliferation of mobile malware is also a top security concern for enterprises across the globe. In 2016 the number of malicious malware installation packages found striking mobile devices more than tripled, resulting in almost 40 million attacks globally, a number that has continued to rise.

With data breaches hitting the news daily, companies can’t be too careful when it comes to security. Mobile security needs to be given the same resource and investment as all other parts of a businesses IT infrastructure.

How can Wandera help secure mobile devices?

Wandera has a mobile first approach to security and data management. It integrates into your MDM solution allowing you to utilise your existing investment. The Wandera app is installed on the device and roots traffic through it’s unique, multi-level gateway. This gives admins full visibility of the data going in and out of the device by operating in the pathway of the data. It does this through intelligent vectoring techniques, meaning no need for VPNs and all data remains encrypted – with no latency or impact upon battery performance.

The admin portal gives admins access to see what security issues are lurking within their fleet. There are a number of dashboards which give insights into what apps are leaking data, if anyone is clicking on phishing links, and any malware installed on devices. As well as this you can see who is operating outdated OS’s and if anyone has jailbroken their device. From here, admins can set policies in place to monitor devices and only flag up the issues they want to see. They can also block access to sites just as adult, gambling and extreme, which are areas of the internet well known for their higher risk.

Wandera are well known in this space and the only vendor who secures mobile devices end to end. Wandera were recognised in Gartner’s 2017 Market Guide for Mobile Threat Defense as well as identified as a leader in IDC’s MarketScape for Mobile Threat Management.

What are the key messages that attendees will take away from Wandera’s roundtable discussion?

Join Wandera’s VP of Business, Stijn Paumen for a roundtable discussion to learn more about how you can protect against the rapidly changing mobile threat landscape. You’ll hear real life examples of how other business have been infiltrated and what steps have been put in place to mitigate future risk, and importantly what technologies are most relevant in helping CIO/CISO’s protect against mobile threats.

Business Value Realization for Hybrid Cloud for Enterprises

Pritam Wadhwani, IT Director, Johnson & Johnson lead a discussion on Business Value Realization for Hybrid Cloud for Enterprises.

During the discussion, the key business outcomes an enterprise should achieve from a Hybrid Cloud Strategy were outlined. Pritam used his experience to explain how automation could be used to drive business value realization and how a Hybrid Cloud could accelerate value realization from IOT and Big Data.  Pritam also delved into what the key metrics & performance indicators could be used to measure the success of a Hybrid Cloud Strategy.

With close to 15 years of across the Globe comprehensive experience working for Fortune 500 in Healthcare, Manufacturing & BFSI domains, Pritam possess solid expertise within the field of global IT delivery and project management, offering ‘hands-on’ expertise at developing complex analytics platforms, commercial-off-the-shelf & custom applications, and creating robust IT architectures and infrastructure design. Pritam is presently working as, the Global IT Director – On Premise Cloud & Core Infrastructure Operations for Johnson & Johnson. He oversee all aspects of the strategic IT Infrastructure landscape, spearheading a cross-functional team to provide 24×7 operational support to 8 SDDC cloud implementations, with a budget responsibility of US$100 million portfolio. Pritam has gained expertise in the development of enterprise & solution architectures and their application to IT strategy roadmaps, as reflected by the accomplishments in his previous stints across General Electric, National City Bank, Johnson & Johnson Visioncare & Software AG. Combining a variety of technology platforms to create end-to end solutions, Pritam has lead enterprise transformation projects to drive ‘competitive advantage’ using Information Technology as a medium to provide innovative solutions to solve business problems. Mobilizing top-tier talent to create high performing cultures that consistently achieve within challenging, competitive and volatile markets.

Modernizing Classic Information Security and Strengthening the Business Relationship

Guy Marong, Global Director Information Security, SONY Electronics lead a discussion on Modernizing Classic Information Security and Strengthening the Business Relationship.

During the roundtable discussion, Guy emphasised how information is changing, is fluid and is everywhere. A range of relevant topics were discussed including what would be considered a critical asset within an organisation and how to represent enterprise risk to senior management.

Principles and Tools for Board Support and Communications

Magda Chelly, Managing Director – Cyber-Security Evangelist, Responsible Cyber Ltd lead a roundtable discussion regarding the boardroom for CISOs: Principles and Tools for Board support and communications.

Magda Chelly facilitated a discussion which provided practices that cyber security leaders can implement, to support their efforts at integrating cyber resilience into the overall business strategy. These included measures to advances board awareness and define a communication strategy to address board members. The practices outlined by Mafda should assist attendees to create strategic thinking at the board level which would effectively guide and bring the cyber security measures into the boardroom, as well as driving the cyber resilience, pursuing the enterprise’s goals.

Security Challenges in e-commerce

Shivendra Saxena, Head Information Security, Lazada Group hosted a open discussion around security challenges in e-commerce.

The key issues which were discussed and explored revolved around confidentiality/privacy issues, integrity issues, availability issues, payment issues and bug bounties and/or extortion.

Shivendra has been working in security domain for the past 8 years. His core strengths are in the areas of implementing Secure SDLC, which involves topics like Threat Modelling, Developer trainings, Source code reviews, Penetration testing and Incident management. Armed with industry leading certifications like CISSP and OSCP, he has domain expertise in BFSI sector, Service industry and e-commerce space.

Digital Customer Experience

Sarat Mohanty, Head of Global Trade Implementation & Transaction Banking, Standard Chartered discussed Digital Customer Experience during the afternoon workshop at 2017 CIO Leaders Summit in Singapore.

Several case studies were examined to illustrate how “customer experience” could help to reposition CIO function/role leading in the new digital world.  During the presentation Sarat discussed how technology and automation/digitization has become part of everyone’s day-to-day life and this is no longer a “want”, it is a “need”. It was emphasized companies need to create value proposition around “customer experience” for the product/service they deliver to their clients/customers/consumers, to maintain the leadership position.

Sarat is the Global Head, Trade Finance Client Implementation, Transaction Banking based in Singapore where he is responsible for implementing trade finance suite of products and delivering service propositions for bank’s clients across Asia, Europe, Middle East, Africa & Americas. Sarat joined Standard Chartered Bank in August 2006. He has held several senior positions within Corporate Banking in Singapore, Dubai, Hong Kong & Singapore. Prior to joining the bank, Sarat has held senior global IT management role in Fashion, Retail and FMCG industry. Having worked in Asia Pacific, Europe, Middle East, Sarat has extensive global experience in delivering IT enabled services in the areas of program management, portfolio management, change management and process re-engineering. Sarat is a certified Project Manager and Six Sigma Supply Chain process expert. Sarat holds a MBA degree from University Of Strathclyde, Glasgow, UK and first degree in finance.

Cyber Fusion Program

Jonathan Symes, Snr Vice President – Cyber Security Fusion Centre, CITI hosted the workshop and the Cyber fusion program was examined and discussed.

Jonathan gave a rare glimpse into understanding how Citi used a culture of collaboration and the CSFC fuses intelligence from a variety of sources to detect threats, reduce risk and support executive decision-making to allow its Cyber Security Fusion Center (CSFC) to function with state-of-the-art capability. Jonathan delved into how Citi unifies its efforts to prevent, preempt, mitigate, respond to, and recover from cyber-attacks.

Jonathan has a background in ICT that spans some of the most challenging environments and positions. From Army Communications Officer, to completing numerous roles in some of the top civil MNC companies has ensured a path of valuable lessons and challenges. Jonathan has a plethora of skills including; Information Security, Risk and Vulnerability Management, Incident Response, Crisis Management, Cyber Threat Intelligence, Business I.T Compliance/Transformation/Continuity/ Optimisation, Business Process Management [BPM], Service/Engineering Transition & Delivery, Business Service Management Solutions, Business Intelligence Solutions & Knowledge Management, Vendor Management and Project/Program Management.

Examining the Framework for Understanding Digital Transformation

Andrew Milroy, Managing Director, Senior Vice President and Managing Director APAC, HfS Research hosted the workshop dedicated to examining the framework for understanding digital transformation.

Andrew Milroy presented an analysis of the components office-based activities which are being digitised. The digital technology transforming the way organisations work were highlighted and a focus was given to how digital technology could break down silos and enable organisations to focus on common business outcomes. Andrew ensured the audience walked away understanding why digital transformation is becoming a key differentiator for firms.

Andrew has spent over 20 years in the IT industry, working in, the United States, Europe and Asia Pacific. He has held leadership roles at Frost & Sullivan and IDC, and co-founded, NelsonHall, a successful BPO advisory firm in the United States. Most of his work involves providing research and advisory services, with emphasis on IT services, cloud computing, big data analytics, artificial intelligence, customer experience and blockchain. Andrew is a recognized thought leader in the IT business, and makes frequent media appearances. Recently, he has appeared on BBC, CNBC, Bloomberg and Channel News Asia.

Andrew’s experience also includes sales management and major account sales.

He has specialties in negotiation and sales, data analysis, report writing, delivery of presentations, competitive analysis, development of corporate and marketing strategies, forecasting, predicting future trends and people management.

Enabling Digital Transformation of a Large Education Provider

Khadir Fayez, VP – Regional Information Security Officer, Pearson hosted the workshop which was orientated around a case study to demonstrate how to build a resilient cyber security architecture: enabling digital transformation of a large education provider.

Khadir Fayez used his extensive experience to delve into some of the challenges which can occur during digital business transformation and the associated threats to cyber security. Khadir highlighted the development process for cyber security architecture, outlined a road-map for a sample architecture domain and discussed the pitfalls to avoid.

Khadir Fayaz is a recognized Cyber Security Executive Leader with more than 16 years of experience in driving large scale technology security initiatives, cyber resiliency programs and risk management. Dynamic, metrics-driven leader of international and virtual teams adept at integrating people, business processes, and technology assets into effective risk reduction strategies to elevate organizational security posture from external and internal threats. Experience includes Financial, FMCG, Education, Manufacturing, Technology Consulting and Hospitality/Travel industries requiring on demand adaptability, high availability, and secure architecture. Built strong customer and business partner relationships, effective teams across the full spectrum of information security services. Hired and developed talent, and operated truly globally having extensive hands-on experience in Asia Pacific and USA. Leveraged strong academic and commercial background with superlative communications skills to deliver robust organizational change programs. A highly sought-after speaker in the region and has earned a reputation of presenting on unique, challenging and thought provoking security topics.

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