Advanced Customer Analytics; What is the Secret Sauce

The Keynote Panel Discussion, “Advanced Customer Analytics – What Is The Secret Sauce?” was provided by Minakshi Srivastava, Vice President, Bank of America, Marc Giretto, Head of Analytics, ANZ, Lino D’Costa, Head of Technology & Analytics Transformation, Bupa and moderated by John De Angelis, Director of IT, AMP Services Limited.

The last 15 years has seen significant investment in Business Intelligence. Was it money well spent? Now that the customer is in control, what impact does this have to organisational analytics capability operating models? During this Keynote Panel Discussion, panelists discussed confidentiality, the power of agility and the need for improving Data Analytics in the Financial Enterprise.




Minakshi Srivastava

Minakshi Srivastava is a well-rounded data mining professional with 12+ years of experience in big 4 consulting firms in varied domains (Business Analytics, Predictive Modelling, Strategy Development and Consulting). Currently, she is working as VP, Bank of America in Consume Banking group. Prior to Bank of America, Minakshi has worked in GE Capital, Cap Gemini and Deloitte Consulting. In that capacity she has worked on several quantitative projects in Marketing, Banking, & Finance and also consulted clients in related domains. She has Masters’ degree in Economics from JNU, New Delhi, India. She is an invited speaker / presenter in Innovation Enterprise Analytics Summits in the USA (such as I.E. Predictive Analytics Summit, San Diego Feb 2014, Business Analytics Summit Chicago May 2014, CFO Risk Management Summit, Boston Sep 2014, Predictive Analytics and Business Insight 2014, Philadelphia, Big Data and Business Analytics for Banking Sector, New York, Dec 2014). She is also recognised as a global speaker into ADMA Global Forum, Sydney Australia in July 2014. She represented Bank of America as a keynote speaker from USA.

ANZ - Marc Giretto


Marc Giretto leads a team of analytics professionals at ANZ head office in Docklands Melbourne. He has deep knowledge in the development, operation and leadership of analytics team internationally, including internal, outsourced and partnership based teams. With expertise in commercialising the industrial implementation of statistical modelling solutions he provides thought leadership to a wide application of B2C and customer marketing (including credit card, retail banking and web based banking solutions) targeting definitive financial outcomes. Marc’s previous roles include working with Citibank as the Director of Decision Management and Head of Portfolio and Marketing. Prior to this we worked with Standard Chartered Bank as the Global Head of Marketing Analytics.

Bupa- Lino D'Costa


Lino D’Costa is Head of Technology & Analytics Transformation at Bupa Australia & New Zealand. With a background of over 20 years in managing IT and program delivery, Lino’s passion is leading and influencing business growth & change through optimal use of technology solutions, strong empowerment of people and effective engagement of internal/external stakeholders. He has held management roles across the whole spectrum of IT, and led large programs from an IT and Business perspective. A member of the Strategy & Transformation leadership team since July 2013, Lino is accountable for leading the Technology, Information & Analytics and more recently the Digital streams to enable Business transformation of Bupa’s Health Insurance business.

AMP Services - John De Angelis 



John De Angelis joined AMP in 2004 as IT Manager within ABD and later Product Manufacturing. In December 2006 John was appointed IT Services Director, Shared Services. John brings over 20 years of technology experience to this role, 16 years of which was acquired within large corporations in the wealth management industry. Prior to joining AMP, John led large teams of IT professionals to deliver complex projects in several multi-national companies, including ING and ANZ.