Kevin Kane, Chief Technology Officer, Bank Amar Indonesia
In indonesia, banks are expected to provide faster, more convenient, practical, and accessible financial services at an affordable cost. Less and less people are excepted to visit branches. That’s why banks are expanding their use of AI technologies to improve customer experiences and back-office processes. The most commonly used AI technologies are: robotic process automation for structured operational tasks;
To meet customers’ rising expectations and beat competitive threats in the AI-powered digital era, the AI-first bank will offer propositions and experiences that are intelligent, personalized, and truly omnichannel.