Speaking Presentation – The Frontline Leader’s Dilemma, Balancing the Mental Load While Supporting Others

Julie Cressey, General Manager, TELUS Health New Zealand

Frontline leaders play a critical role in supporting their teams, yet the responsibility of caring for others often comes with a heavy mental and emotional toll.

This session delves into the hidden pressures that accompany leadership, revealing how constant demands can affect wellbeing, engagement, and overall performance. Drawing on recent data and lived experiences, we’ll explore the patterns shaping the modern safety leader’s experience and provide actionable strategies to help leaders protect their mental health, strengthen resilience, and continue leading with confidence, clarity, and compassion.

Key Takeaways:

  • Understand the unique psychological and emotional challenges faced by frontline leaders in high-pressure environments.
  • Gain visibility into real trends and evidence highlighting the connection between leadership stress, wellbeing, and team performance.
  • Learn proven techniques to manage mental load, prevent burnout, and maintain balance while leading effectively.
  • Discover how to cultivate a culture of care and self-awareness that enables leaders to support others without compromising their own wellbeing.