Deriving More Value Through Better Customer Experiences

    9th March 2022, Singapore

    Private Event Series

    Hosted By

    Date: Wednesday, 9th March 2022

    Time: 12:00 – 2:30pm SGT


    LeVeL33, Singapore

    8 Marina Boulevard #33-01
    Marina Bay Financial Centre Tower 1
    Singapore 018981

    Synopsis and overview of the session

    To remain competitive, organizations must deliver on the expectation of excellence across all digital interactions.

    The new normal has lit a fuse with consumers and employees alike who are demanding digital engagement to take action and establish trust at scale.

    Focus Network, in partnership with HCL Software, will host a robust discussion on how to derive more value through better customer experiences.

    In this executive roundtable with CXOs across Singapore, we plan to discuss topics such as how to improve productivity for those who create digital experiences in marketing, how to enable faster and easier development of engaging digital content experiences and how to generate more revenue by providing personalized real-time information.

    Experience is what happens to you, Engagement is a Choice!


    John Menagh - HCL Software

    John Menagh, Digital Experience Senior Practitioner, APAC, HCL Software


    Louis Nonis HCL Software Headshot

    Louis Nonis, Head of Digital Experience GTM, HCL Software (Asia Pacific & Japan)


    Corp headshot

    Anders Kauh, HCL Digital Experience Sales Lead, ASEAN

    Anders is a keen technologist in digital engagement and has been helping organisations realise their potential through innovative solutions.

    Based in Singapore, he has worked with customers of different industries across Asia to address challenges and exceed their strategic objectives.

    At HCL Software, Anders is responsible for leading the Digital Experience Sales across ASEAN.


    Andrew Milroy

    Andrew Milroy, Founder, Veqtor8

    Andrew Milroy is the founder of Veqtor8, a digital risk advisory firm, based in Singapore. His work involves empowering organisations to manage risk more effectively.

    He is a well-known technology thought leader and speaker in the APAC region. Since moving to Singapore in 2011, he has held regional leadership roles with Frost & Sullivan, IDC, Nelson-Hall and Ovum (now Omdia). These roles have also given him the opportunity to live and work in the United States, the United Kingdom and Australia.

    He has been providing advisory services relating to cybersecurity for over 20 years. In his 10 years at Frost & Sullivan, Andrew grew the technology business into one of APAC’s leading sources of cybersecurity research and consulting services. Andrew works closely with leading buyers and vendors of cybersecurity products and services. Andrew is frequently invited to speak, chair and moderate at major technology events. He is also widely quoted in the press and often appears on broadcast media, including BBC, CNBC, Bloomberg and Channel News Asia.

    About HCL Software

    HCL Software is a division of HCL Technologies (HCL) that operates its primary software business. It develops, markets, sells, and supports over 20 product families in the areas of DevSecOps, Automation, Digital Solutions, Data Management, Marketing and Commerce, and Mainframes.

    HCL Software has offices and labs around the world to serve thousands of customers.

    Its mission is to drive ultimate customer success with their IT investments through relentless innovation of its products.

    Website: www.hcltechsw.com/wps/portal/products/appscan

    Agenda at a glance

    3:30 pm – 4:00 pm – Registration & networking

    4.00 pm – 4.05pm – Welcome address

    4.05 pm – 5.15pm – 3 course lunch served4.05 pm – 4.45pm – Embracing disruption in the financial services industry: A Privacy versus Security conundrum – Amanda Chan, BlackBerry

    4.45 pm – 5.15pm – Demo

    5.15pm – 5.45pm – Discussion

    5.45 pm – 6pm – Closing remarks

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