Customer Identity and Access Management: From Myths to Mastery

    27th April 2021, Australia (NSW & QLD)

    Virtual Event Series

    Hosted By

    Date: Tuesday, 27th April 2021

    Time: 11:00am – 12:00pm (AEST)


    Australia (NSW & QLD)

    Synopsis and overview of the session

    Customer identity is a hidden danger lurking in every application. Done well, it just works. Done poorly it frustrates your users, gets complicated as you consider policies and regulations, and doesn’t effectively protect your customers or your organisation.

    Unfortunately, the line between “done well” and “done poorly” is thin, hard to detect, and better described using hieroglyphics and 6-dimensional space. Regardless of the complexity, we know that a seamless but secure customer experience makes happy customers who visit more often and do more with us each time. In this session, we’ll explore some of the background, myths, and approaches to customer identity by covering:

    • What is the roadmap to a mature CIAM foundation?
    • What are the speed bumps along the way?
    • What are some of the overblown myths and compelling realities about CIAM?

    Focus Network, in partnership with Okta, will bring IT Security leaders from across Australia together to provide answers to these and other key questions.


    Danielle Kucera, Senior Product Marketing Manager, Okta

    Danielle Kucera - okta
    Danielle Kucera is a Senior Product Marketing Manager at Okta. She drives growth and strategy of Okta’s Customer Identity Solutions, with a focus on how identity intersects with customer engagement, privacy, and security. Prior to her career in technology, Danielle was a financial journalist at Bloomberg News.

    About Okta

    Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to both secure and manage their extended enterprise, and transform their customers’ experiences. With over 5,500 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely adopt the technologies they need to fulfill their missions. Over 5,600 organizations, including 20th Century Fox, JetBlue, Nordstrom, Slack, Teach for America and Twilio, trust Okta to securely connect their people and technology.


    Christie Gifrin, Group Solutions Product Marketing Manager, Digital Experiences

    Okta -Christie Gifrin

    Christie works on B2B, B2C, and B2E digital experience solutions at Okta. She has over 20 years of experience in enterprise IT, with specialization in Identity and Access Management (IAM) technology, big data and analytics, and disaster recovery. Prior to joining Okta, Christie has worked at AWS, EMC, and HP, with a focus on helping customers understand how to accelerate their digitization efforts and extract business value out of technology. She is based in Vancouver, Canada.

    Agenda at a glance

    3:30 pm – 4:00 pm – Registration & networking

    4.00 pm – 4.05pm – Welcome address

    4.05 pm – 5.15pm – 3 course lunch served4.05 pm – 4.45pm – Embracing disruption in the financial services industry: A Privacy versus Security conundrum – Amanda Chan, BlackBerry

    4.45 pm – 5.15pm – Demo

    5.15pm – 5.45pm – Discussion

    5.45 pm – 6pm – Closing remarks

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