Join us at the upcoming eComm evolve forum 9th August 2023, Crown Conference
centre, Melbourne
Join us at the upcoming eComm evolve forum 9th August 2023, Crown Conference centre, Melbourne 9th August 2023, Crown Conference
centre, Melbourne
Join us at the upcoming eComm evolve forum
Join us at the upcoming eComm evolve forum 9th August 2023, Crown Conference
centre, Melbourne
Days
Hours
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WHAT
GOES ON

About
the event

The eComm Evolve Forum will explore the emerging future-focused developments across eComm platforms and technology at a high strategic level, where we will bring together a group of over 150 senior eComm and Marketing Leaders from across the country, represented via a diverse range of industries.

Taking place on the 9th August, 2023 at at the Crown Conference Centre, Melbourne, this year’s theme will be focused around “The evolving future of eComm”

Whilst we are all adjusting to the ‘new norm’ and adapting to the challenges and opportunities that COVID-19 brought for us all, we are committed to deliver a great event in a well-managed and safe environment.

We have introduced new event protocols to safeguard the health and wellbeing of all our sponsors, attendees and staff whilst continuing to deliver strong opportunities and engagements.

You can download our Safe Event Guidelines here.

meet
our speakers

Jayde Mclean

Head Of Digital & Ecommerce, Scanlan Theodore

Chris Diprose

Head Of Digital - Ecommerce & CRM, Plush / Nick Scali

JP Tucker

Founder & Director, HelloDrinks Liquor Marketplace

why
join us

POWERFUL AUDIENCE

Engage and interact with an audience of 150 + eComm leaders

PERSONALISED PROGRAM

Select sessions that are pertinent for you and your business to attend

NETWORKING

Form new relationships with like-minded individuals on site

SPEAKERS

Over 30+ International and local eComm and digital leaders presenting on stage

FORM NEW PARTNERSHIPS

Connect with leading eComm and digital vendors directly via the eComm Marketplace

STRENGTHEN YOUR SKILLS

Learn, grow and evolve your skills through engaging sessions

schedule
details

The conference schedule is a draft and is subject to change.

Morning
August 9, 2023
Afternoon
August 9, 2023
8:00 am - 8:30 am
Main Planery

REGISTRATION AND WELCOME REFRESHMENTS

8:30 am - 8:45 am
Main Planery

WELCOMING ADDRESS AND OPENING REMARKS FROM THE CHAIR

Faye Hampton, Managing Director, Conferences, Focus Network

8:45 am - 9:15 am
Main Plenary – Ballroom 1

eCommerce in 2030 - The Next Normal Arrives: Trends that will Define the Future

Speaker coming soon
  • Analysing customer trends
  • The Future of eComm
  • Upcoming innovation
9:20 am - 9:40 am
Main Plenary – Ballroom 1

KEYNOTE PRESENTATION - Organisational Design: The Last Mile Experience

Speaker coming soon
  • Managing customer expectations
  • Multi carrier strategy and order management
  • Increase brand loyalty
  • Major trends in last mile delivery
  • Creating a memorable post purchase customer experience
9:45 am - 10:20 am
Main Plenary – Ballroom 1

Demystifying the Metaverse for eCommerce: The Web 3.0 Revolution

Aishwarya Kansakar
Automation Analyst, Asahi Beverages
Aishwarya Kansakar, Automation Analyst, Asahi Beverages
  • What is the metaverse?
  • Understanding the relevance for the future of eCommerce
  • Applications in global eCommerce
  • Case studies

10:25 am - 10:40 am
Foyer

MORNING NETWORKING BREAK

10:45 am - 11:05 am
Stream A – Ballroom 1

SPEAKING PRESENTATION - e-Commerce Recruitment in 2022 and Beyond

Speaker coming soon
  • The challenge to find and retain top talent in an ever-changing market
  • Improve your recruiting business
  • Understanding the supply and demand fundamentals
  • Creating a vibrant culture and healthy workplace
10:45 am - 11:05 am
Stream B – Ballroom 2

SPEAKING PRESENTATION - Thriving in Chaos and Uncertainty

Speaker coming soon
  • The four pillars of commerce
  • Three levels of growth
11:10 am - 11:45 am
Stream A – Ballroom 1

SPEAKING PRESENTATION - The Digital Business Transformation

Speaker coming soon
  • Utilise the latest technologies and trends to improve efficiency
  • Build a culture of innovation
  • On site personalisation
  • The new hybrid shopping era
11:10 am - 11:45 am
Stream B – Ballroom 2

PANEL DISCUSSION - Understand Growth Strategies and Accelerating Transformation

Marshall Jones
Head Of Ecommerce, The Oodie

Panellists:

Marshall Jones, Head of eCommerce, The Oodie

 

Moderator:

TBC

  • Simplify your navigation
  • Offer personalised shopping experiences
  • Understand the relationship between consumers and brands
  • Scaling ecommerce without growing cost base and complexity

11:50 am - 12:10 pm
Stream A – Ballroom 1

SPEAKING PRESENTATION - Driving Innovation for the Next Gen Retail

Speaker coming soon
  • Leveraging online marketplaces
  • Connected commerce marketing
  • Identify winning trends
  • Validate through databased analysis
11:50 am - 12:10 pm
Stream B – Ballroom 2

SPEAKING PRESENTATION - Payment Processes

Speaker coming soon
  • Product return and refund polices
  • Creating a clean and easy to use self-service process
  • A cashless future/digital payments
  • Offering multiple payment options
12:15 pm - 1:00 pm
Foyer

NETWORKING LUNCH

1:05 pm - 1:35 pm
Stream A - Ballroom 1

ROUNDTABLE SESSION 1 - Relevant Martech Insights

Speaker coming soon
  • Finetuning strategies
  • Effective use of the necessary tools and technologies
1:05 pm - 1:35 pm
Stream B - Ballroom 2

ROUNDTABLE SESSION 2 - Improving the Customer Experience

Speaker coming soon
  • Customer first strategy: Be obsessed by the customer
  • Personalisation
  • Customer retention, rewards and loyalty
  • Sharing inventory: data vs clients
  • Refocusing your business capabilities to increase customer satisfaction
1:05 pm - 1:35 pm
Stream A - Ballroom 1

ROUNDTABLE SESSION 3 - Practical Nuts and Bolts Solutions to Improve Organisational Outcomes

Speaker coming soon
  • Utilising data to understand your customers and improve processes
  • Using data to help manage better customer relationships
  • How to extract meaningful insights
  • Data informed brand and consumer interrelationships
  • Analysing new consumer behaviours and consumer relationships
1:05 pm - 1:35 pm
Stream B - Ballroom 2

ROUNDTABLE SESSION 4 - From Couch to Conversion

Speaker coming soon
  • Making sure you’re visible when it matters most
  • Retarget strategies and tactics to create a conversion path through your customers’ living rooms
  • Digital strategy for conversion
  • Applying persuasive design and content on your website
  • Providing customised advertising
1:05 pm - 1:35 pm
Stream A – Ballroom 1

ROUNDTABLE SESSION 5 - Using Digital Agencies

Speaker coming soon
  • Outsourcing your eComm needs
  • How agencies can support your clients
  • How to bring out the best in your digital marketing performance
1:05 pm - 1:35 pm
Stream B – Ballroom 2

ROUNDTABLE SESSION 6 - Enhancing the End-to-End Customer Experience

Speaker coming soon
  • Developing sales support and fulfillment flexibility to meet the wider needs of different customer groups
  • Best practice and emerging ideas for end-to-end customer experience
  • The influence and speed of delivery options
  • Optimised on demand delivery channel
  • How same day delivery is transforming the space
1:40 pm - 2:10 pm
Stream A – Ballroom 1

ROUNDTABLE SESSION 7 - Remaining Relevant Post Covid and Sustaining Growth

Speaker coming soon
  • Returning to the new normal
  • Maintaining and retaining an integral customer experience
  • Giving the customer the best experience
  • Building a resilient future
1:40 pm - 2:10 pm
Steam B – Ballroom 2

ROUNDTABLE SESSION 8 - What does the Post Pandemic Future hold for Ecomm Brands?

Speaker coming soon
  • Identify key shopper behavior trends
  • What eComm brands need to look out for
  • How to implement technology based on the new landscape
  • Anticipate future shopping needs
  • Prepare your brand for the future
1:40 pm - 2:10 pm
Stream A – Ballroom 1

ROUNDTABLE SESSION 9

Speaker and synopsis coming soon
1:40 pm - 2:10 pm
Stream B – Ballroom 2

ROUNDTABLE SESSION 10

Speaker and synopsis coming soon
1:40 pm - 2:10 pm
Stream A – Ballroom 1

ROUNDTABLE SESSION 11

Speaker and synopsis coming soon
1:40 pm - 2:10 pm
Stream B – Ballroom 2

ROUNDTABLE SESSION 12

Speaker and synopsis coming soon
2:15 pm - 2:30 pm
Foyer

NETWORKING BREAK

2:35 pm - 2:55 pm
Stream A – Ballroom 1

SPEAKING PRESENTATION - Winning in Online

Shyana Grenier
New Business Lead, E-Commerce, Goodman Fielder
Shyana Grenier, New Business Lead, E-Commerce, Goodman Fielder
  • Understanding the shopper’s behaviour online vs in store
  • Developing an online only promotional program
  • Trade investment splits between online vs instore
  • Online KPI’s

2:35 pm - 2:55 pm
Stream B – Ballroom 2

SPEAKING PRESENTATION - The Future of Community eCommerce

Anny Havercroft
Head of Business Marketing AUNZ, Tiktok
Anny Havercroft, Head of Business Marketing, Tick Tock
  • Driving transactions through leveraging community
  • Navigating the changes in the landscape
  • Unlocking the power of creators

3:00 pm - 3:35 pm
Stream A – Ballroom 1

SPEAKING PRESENTATION - Can eCommerce save the Planet?

Speaker coming soon

Digital transformation is an opportunity to rethink how our business models can contribute to sustainability and how we can achieve full environmental transparency and accountability

  • Matching purpose with a successful commercial outcome
  • Inspire the Millennials and successfully reach your target group
  • How to communicate sustainable e-commerce
  • Summarizing sustainable business for your online shop
3:00 pm - 3:35 pm
Stream B – Ballroom 2

SPEAKING PRESENTATION - eCommerce and Supply Chain Logistics: Trends to Watch

Speaker coming soon
  • Drop shipping and Marketplaces
  • Reducing costs and delays in operation
  • Overcoming infrastructure inadequacies
  • Utilizing real time inventory tracking
  • The post purchase experience
3:40 pm - 4:00 pm
Stream A – Ballroom 1

SPEAKING PRESENTATION - Omnichannel Experiences and Operational Logistics

Speaker coming soon
  • Optimising the backend
  • The functionality of the website
  • Using different delivery methods and pricing structures
3:40 pm - 4:00 pm
Stream B – Ballroom 2

SPEAKING PRESENTATION - Data Linkage

Speaker coming soon
  • Building a single customer view
  • Personalising information
  • Using a common customer ID to enhance the customer journey
  • Using different software tools to recognise user behaviour shifts
4:05 pm - 4:30 pm
Main Plenary – Ballroom 1

KEYNOTE PANEL DISCUSSION - Navigating an Evolving Digital Marketing Landscape

Panellists:

TBC

Moderator:

TBC

Conscious Marketing: Explore an intentional, inclusive, and sustainable approach to performance marketing programs so that brands can provide an authentic, privacy safe customer experience.

  • Internet marketing
  • Maximising your online leads and sales
  • Turning social media leads into high paying customers
4:30 pm - 5:05 pm
Main Plenary - Ballroom1

CLOSING KEYNOTE PANEL DISCUSSION - How eCommerce has Soared across the Globe

Christopher Hatfield
Head of eCommerce Asia Pacific, Middle East & Africa Regions, Sanofi

Panellists:

Christopher Hatfield, Head of eCommerce Asia Pacific, Middle East & Africa Regions, Sanofi

Moderator:

TBC

  • International eCommerce
  • Global Expansion
  • Working with multiple global teams with different agendas
  • Analyse the latest consumer trends from overseas

5:05 pm - 5:10 pm
Main Plenary

CLOSING REMARKS FROM THE CHAIR AND END OF THE FORUM

5:10 pm - 6:10 pm
Foyer

NETWORKING DRINKS

POST EVENT REPORT

ecomm-evolve-post-event-sydney-2022 (1)

Download the post event report from our previous event.

Please enter your details in the form below, you will receive an email with the download link:

    pricing
    plans

    1 TICKET

    $ 569
    • Access to onsite mobile APP
    • Meals and refreshments
    • Access to all sessions
    • Presentation slides and photos
    • Access to eComm Marketplace

    GROUP TICKET (2 - 4)

    $ 499
    • Access to onsite mobile APP
    • Meals and refreshments
    • Access to all sessions
    • Presentation slides and photos
    • Access to eComm Marketplace

    GROUP TICKETS (5+)

    $ 449
    • Access to onsite mobile APP
    • Meals and refreshments
    • Access to all sessions
    • Presentation slides and photos
    • Access to eComm Marketplace

    official
    sponsors

    SILVER Sponsor

    "The event continues to provide a fantastic opportunity to listen to peers, their journeys, opinions & lessons learnt. Once again I’m going away feeling inspired and energised. Thank you."

    SUPER RETAIL GROUP

    "The calibre of attendees is like no other event I attend in australia. This was a very impressive group of the country’s most senior professionals and presenters, while the suppliers on site have provided me with some greater insights around what I need to be changing with in my business."

    Chevron

    “First of all, can I just say this was one of the best conferences I have been to in the last 5 years. The calibre of attendees, suppliers and speakers was exceptional. Your team – were so helpful before and during the event. Well done, I'd be very happy to be invited back!”

    20th Century FOX

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    ATTENDEES

    the
    venue

    Crown Conference Centre, Melbourne

    8 Whiteman Street, Southbank VIC 3006

    Reception info

    Telephone: +61-3-9292-6222
    Contact: click here