Alex Edwards, COO, Planit
Joel Deutscher, Executive General Manager, Technology & Innovation, Planit
In an era where technology shapes every aspect of customer experience (CX), CIOs are at the forefront of integrating cutting-edge innovations like GenAI with quality assurance to boost satisfaction while tackling cost challenges. This exclusive roundtable will dive into these critical issues, using the CrowdStrike IT outage as an example to underscore the pivotal role of quality engineering in mitigating risks.
Explore how embedding robust quality practices can avert disruptions, elevate customer experiences, and strike a delicate balance between risk, reward, and efficiency. Engage in an impactful dialogue with fellow CIOs, examine real-world scenarios, and discover actionable solutions to optimize risk management and quality control, driving superior customer experience in today’s high-tech world.
Join this dynamic discussion to connect with a network of peer CIOs, share insights, and uncover strategies that elevate your organization’s approach to risk management and quality assurance in an AI-driven landscape.
