Mary Gourley, Account Director, Majors, Glean
GenAI tools like AI agents and enterprise search promised to streamline how work gets done but for many organisations, the reality hasn’t lived up to the vision.
Teams are facing fragmented results, inconsistent answers, and growing scepticism from users. In this breakout session, we will explore what’s stalling GenAI’s impact in the workplace from disconnected SaaS systems and brittle integrations to governance gaps and infrastructure that wasn’t built for real-time AI. Together, we’ll examine what it takes to move beyond pilot projects and build the trust, performance, and foundation needed to make GenAI genuinely effective across the business.
We’ll explore together:
- Where are GenAI tools breaking down inside the enterprise, from inconsistent answers to sluggish enterprise search, and how are teams tackling the root causes?
- What’s actually working to connect knowledge across Slack, Google Workspace, Jira, Confluence, and other platforms to support secure, context-rich AI interactions?
- What does “good enough” governance look like for GenAI and how are leaders balancing control, cost, and adoption without slowing innovation?
