Opening Keynote Presentation – The Tools They Craft, and the Tales They Tell

Jeremy Nauert, Global Director, HSE, Lutron Electronics

Every tool, shortcut, and workaround used by your workforce tells a story, a story of the real work being done versus how it was originally imagined.

This insightful session will uncover how to recognize and interpret the often-overlooked clues embedded in everyday operations that reveal gaps between procedures and practice.

By learning how to spot these subtle signals, EHS leaders can better understand frontline realities, drive meaningful improvements, and unlock hidden potential within their systems and teams.

Key Takeaways:

  • Learn how to identify the gap between “work as imagined” and “work as done”
  • Discover how small behaviors and subtle cues can reflect deeper system challenges
  • Gain tools to turn overlooked details into powerful opportunities for safety and performance improvement