{"id":71835,"date":"2023-03-02T09:41:27","date_gmt":"2023-03-01T22:41:27","guid":{"rendered":"https:\/\/focusnetwork.co\/ohsleaders.com.au\/?p=71835"},"modified":"2023-03-02T09:41:27","modified_gmt":"2023-03-01T22:41:27","slug":"managing-customer-aggression-within-retailco-and-contact-centre-environment-a-success-story-maurice-mccarthy","status":"publish","type":"post","link":"https:\/\/focusnetwork.co\/ohsleaders.com.au\/managing-customer-aggression-within-retailco-and-contact-centre-environment-a-success-story-maurice-mccarthy\/","title":{"rendered":"Managing Customer Aggression within RetailCo and Contact Centre environment: A success Story &#8211; Maurice McCarthy"},"content":{"rendered":"<p><strong>Maurice McCarthy, Managing Director, Customer Success, Optus<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-71836 size-large\" src=\"https:\/\/focusnetwork.co\/ohsleaders.com.au\/wp-content\/uploads\/2023\/03\/WhatsApp-Image-2023-03-02-at-9.37.50-AM-1024x768.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/focusnetwork.co\/ohsleaders.com.au\/wp-content\/uploads\/2023\/03\/WhatsApp-Image-2023-03-02-at-9.37.50-AM-1024x768.jpeg 1024w, https:\/\/focusnetwork.co\/ohsleaders.com.au\/wp-content\/uploads\/2023\/03\/WhatsApp-Image-2023-03-02-at-9.37.50-AM-300x225.jpeg 300w, https:\/\/focusnetwork.co\/ohsleaders.com.au\/wp-content\/uploads\/2023\/03\/WhatsApp-Image-2023-03-02-at-9.37.50-AM-125x94.jpeg 125w, https:\/\/focusnetwork.co\/ohsleaders.com.au\/wp-content\/uploads\/2023\/03\/WhatsApp-Image-2023-03-02-at-9.37.50-AM-75x56.jpeg 75w, https:\/\/focusnetwork.co\/ohsleaders.com.au\/wp-content\/uploads\/2023\/03\/WhatsApp-Image-2023-03-02-at-9.37.50-AM-1536x1152.jpeg 1536w, https:\/\/focusnetwork.co\/ohsleaders.com.au\/wp-content\/uploads\/2023\/03\/WhatsApp-Image-2023-03-02-at-9.37.50-AM-600x450.jpeg 600w, https:\/\/focusnetwork.co\/ohsleaders.com.au\/wp-content\/uploads\/2023\/03\/WhatsApp-Image-2023-03-02-at-9.37.50-AM.jpeg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>Maurice shared insights into how Optus has put effective management practices in place to deal with Customer Aggression within RetailCo and Customer Contact Centres. Thank you Maurice for sharing insights that will help other companies facing similar challenges when dealing with Customer Aggression.<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3448 size-full\" src=\"https:\/\/focusnetwork.co\/ohsleaders.com.au\/wp-content\/uploads\/2017\/11\/Optus.jpg\" alt=\"\" width=\"177\" height=\"100\" srcset=\"https:\/\/focusnetwork.co\/ohsleaders.com.au\/wp-content\/uploads\/2017\/11\/Optus.jpg 177w, https:\/\/focusnetwork.co\/ohsleaders.com.au\/wp-content\/uploads\/2017\/11\/Optus-125x71.jpg 125w, https:\/\/focusnetwork.co\/ohsleaders.com.au\/wp-content\/uploads\/2017\/11\/Optus-75x42.jpg 75w\" sizes=\"auto, (max-width: 177px) 100vw, 177px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Maurice McCarthy, Managing Director, Customer Success, Optus Maurice shared insights into how Optus has put effective management practices in [&#8230;]<\/p>\n","protected":false},"author":106,"featured_media":71836,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8],"tags":[90],"class_list":["post-71835","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-ohs-2023"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Managing Customer Aggression within RetailCo and Contact Centre environment: A success Story - Maurice McCarthy - OHS Leaders Australia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/focusnetwork.co\/ohsleaders.com.au\/managing-customer-aggression-within-retailco-and-contact-centre-environment-a-success-story-maurice-mccarthy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Managing Customer Aggression within RetailCo and Contact Centre environment: A success Story - Maurice McCarthy - OHS Leaders Australia\" \/>\n<meta property=\"og:description\" content=\"Maurice McCarthy, Managing Director, Customer Success, Optus Maurice shared insights into how Optus has put effective management practices in [...]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/focusnetwork.co\/ohsleaders.com.au\/managing-customer-aggression-within-retailco-and-contact-centre-environment-a-success-story-maurice-mccarthy\/\" \/>\n<meta property=\"og:site_name\" content=\"OHS Leaders Australia\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/FocusNetwork.co\/\" \/>\n<meta property=\"article:published_time\" content=\"2023-03-01T22:41:27+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/focusnetwork.co\/ohsleaders.com.au\/wp-content\/uploads\/2023\/03\/WhatsApp-Image-2023-03-02-at-9.37.50-AM-1024x768.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"768\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Events Team\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Events Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/focusnetwork.co\/ohsleaders.com.au\/managing-customer-aggression-within-retailco-and-contact-centre-environment-a-success-story-maurice-mccarthy\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/focusnetwork.co\/ohsleaders.com.au\/managing-customer-aggression-within-retailco-and-contact-centre-environment-a-success-story-maurice-mccarthy\/\"},\"author\":{\"name\":\"Events Team\",\"@id\":\"https:\/\/focusnetwork.co\/ohsleaders.com.au\/#\/schema\/person\/9e81c3bd560c00a993b286645d0a2d10\"},\"headline\":\"Managing Customer Aggression within RetailCo and Contact Centre environment: A success Story &#8211; 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