Shane Pratley is a seasoned IT Operations and Service Management leader with over 25 years of experience spanning industries such as chartered accounting, manufacturing, transport, shared services, and banking and finance. Known for his strategic mindset and value-driven leadership, Shane excels at delivering transformation through the alignment of people, process, and technology. His passion lies in IT operations, service delivery, and driving continuous improvement across complex enterprise environments.

Throughout his career, Shane has led successful service management transformations grounded in ITIL best practices, built high-performing teams, and delivered measurable outcomes—such as consistent year-on-year cost reductions and enhanced service performance. With a strong track record in stakeholder engagement, supplier governance, and financial oversight, Shane is committed to building trusted relationships and delivering sustainable business value through operational excellence.