Transforming a 100-year-old Appliance Maker
Jai Thampi, Head of Digital Transformation, APAC-MEA, Electrolux
In this session, Jai shared Electrolux’s view on the latest trends in retail and how Electrolux is assisting its traditional channel partners win in the digital/e-commerce world. He taught the audience how IoT-enabled appliances will evolve into becoming new channels for services and new business modes.
About Jai Thampi
Chief Transformation Officer, digital innovation leader, and recipient of the 2019 global award for Most Impactful Smart Cities Leaders by World CSR Congress. Been P&L leader for multi-million dollar businesses in regional and global remits for some of the world’s most admired tech, B2C, and B2B companies. Strong background in developing and implementing customer experience-focused digital solutions for traditional non-digital-native corporations. A thinker-doer who is not afraid of change or technology, and like to multiply the two. Rich practical experience that helps cut the bulls#it, deliver commercial results, and build great teams and organization culture.