{"id":2377,"date":"2017-05-17T01:46:28","date_gmt":"2017-05-17T01:46:28","guid":{"rendered":"http:\/\/cio-leaders.com\/?p=2377"},"modified":"2022-06-23T11:23:22","modified_gmt":"2022-06-23T01:23:22","slug":"digital-customer-experience","status":"publish","type":"post","link":"https:\/\/focusnetwork.co\/cio-leaders.com\/digital-customer-experience\/","title":{"rendered":"Digital Customer Experience"},"content":{"rendered":"<p><strong>Sarat Mohanty, Head of Global Trade Implementation &amp; Transaction Banking, Standard Chartered discussed Digital Customer Experience during the afternoon workshop at 2017 CIO Leaders Summit in Singapore.<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-2378\" src=\"http:\/\/focusnetwork.co\/cio-leaders.com\/wp-content\/uploads\/sites\/53\/2017\/05\/Sarat-Mohanty-300x191.jpg\" alt=\"\" width=\"300\" height=\"191\" srcset=\"https:\/\/focusnetwork.co\/cio-leaders.com\/wp-content\/uploads\/sites\/53\/2017\/05\/Sarat-Mohanty-300x191.jpg 300w, https:\/\/focusnetwork.co\/cio-leaders.com\/wp-content\/uploads\/sites\/53\/2017\/05\/Sarat-Mohanty-125x79.jpg 125w, https:\/\/focusnetwork.co\/cio-leaders.com\/wp-content\/uploads\/sites\/53\/2017\/05\/Sarat-Mohanty-75x48.jpg 75w, https:\/\/focusnetwork.co\/cio-leaders.com\/wp-content\/uploads\/sites\/53\/2017\/05\/Sarat-Mohanty.jpg 340w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>Several case studies were examined to illustrate how \u201ccustomer experience\u201d could help to reposition CIO function\/role leading in the new digital world.\u00a0\u00a0During the presentation Sarat discussed how technology and automation\/digitization has become part of everyone\u2019s day-to-day life and this is no longer a \u201cwant\u201d, it is a \u201cneed\u201d. It was emphasized companies need to create value proposition around \u201ccustomer experience\u201d for the product\/service they deliver to their clients\/customers\/consumers, to maintain the leadership position.<\/p>\n<p><strong>Sarat<\/strong> is the Global Head, Trade Finance Client Implementation, Transaction Banking based in Singapore where he is responsible for implementing trade finance suite of products and delivering service propositions for bank\u2019s clients across Asia, Europe, Middle East, Africa &amp; Americas. Sarat joined Standard Chartered Bank in August 2006. He has held several senior positions within Corporate Banking in Singapore, Dubai, Hong Kong &amp; Singapore. Prior to joining the bank, Sarat has held senior global IT management role in Fashion, Retail and FMCG industry. Having worked in Asia Pacific, Europe, Middle East, Sarat has extensive global experience in delivering IT enabled services in the areas of program management, portfolio management, change management and process re-engineering. Sarat is a certified Project Manager and Six Sigma Supply Chain process expert. Sarat holds a MBA degree from University Of Strathclyde, Glasgow, UK and first degree in finance.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sarat Mohanty, Head of Global Trade Implementation &amp; Transaction Banking, Standard Chartered discussed Digital Customer Experience during the [&#8230;]<\/p>\n","protected":false},"author":12,"featured_media":2378,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[],"class_list":["post-2377","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Digital Customer Experience - CIO Singapore<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/focusnetwork.co\/cio-leaders.com\/digital-customer-experience\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Digital Customer Experience - CIO Singapore\" \/>\n<meta property=\"og:description\" content=\"Sarat Mohanty, Head of Global Trade Implementation &amp; 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