The Customer Is The Centre of Digital Transformation

Barbara Dossetter, Managing Director, CIO Connect and Richard Davies, Group Director, Global Business Services (previously Group CIO), International SOS, facilitated a case study discussion on the customer is the centre of digital transformation.

Digital transformation was the common thread of the discussion hosted by Barbara Dossetter and Richard Davies. Talking points were orientated around how others have started their digital transformation and how technologists put customers at the centre. Towards the end of the discussion, shared hindsight and lessons learned allowed Barbara Dossetter and Richard Davies to identify challenges when undertaking digital transformation and how to overcome them.

Barbara is an Executive Advisor to C level executives (CEO, CIO, CMO, CFO) and their direct reports in AsiaPac, UK/Europe, South Africa and North America specialising in leveraging technology. Programme Director for projects as diverse as sourcing and software selection, leadership development, executive coaching, IT strategy, sourcing strategy, organisation transformations, project implementation process from business case to deployment and business value realisation, communication with the business, and within IT, future directions of technology and how businesses can exploit the opportunities. She has implemented more than 500 ERP systems as Programme Director, Project Manager or subject matter expert on three continents.

Richard is a business leader with a track record of transforming organisations to best exploit technology opportunities. A highly results driven individual with extensive experience in complex, global matrix environments and cultures, as well as highly distributed, brand led, mid-size organisations. Transforms businesses to increase productivity, performance and customer engagement by combining traditional technology with ambitious digital strategies. Has held full P&L responsibility for consultancy services and most recently a portfolio of Digital businesses.

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